In-store pickup is available at our Vancouver location free of charge. We will notify you of the availability of the item(s) on your order and when they are ready for pick-up. Please note that when picking up your order, please bring in:
- Copy of your pickup ID email
- A Government issued ID and Credit Card used to place the order
Oversized Items – Shipping Quote Required
For all oversized items and rural destinations require a custom shipping quote. Once your order has been placed, you will be notified by email of the shipping rate for your approval. Upon approval of the shipping quote, your order will be shipped out to you at your selected delivery method. (We will not charge your credit card until you have accepted the shipping quote.)
All shipping times are estimated and dependent on the availability of the order item(s).
Do you offer shipping outside of Canada?
This is a special request. Please contact us if you require shipping outside of Canada.
What happens if I have back-ordered items, but require a partial shipment on the current in-stock items?
Our shopping cart calculates shipping on a single shipment. If you require partial shipment first and need multiple shipments, additional shipping charges will apply, dependent on the size of the order.
How can I track my order?
Once we ship your order, we will email you confirmation as well as tracking information so you can see exactly where your items are located.