Service Policies & Procedures

  • How do I get my Sony camera repaired?
    We are open Monday to Friday from 8:00 am until 6:00 pm. You can either ship into us or drop your repair off at our facility. If shipping in we request that you pack well and enclose you contact details along with a brief description of the fault you are experiencing along with a copy of your proof of purchase if under warranty. Include an e-mail address as well, please.
  • What is an evaluation fee?
    Our evaluation fee is the cost for our technicians to look at your product and diagnose the fault when out of warranty. This can include testing, checking functions and in some cases disassembling your product to check for problems. We will call or email you once the evaluation is completed to let you know what the cost will be for repair before we proceed.
  • How long does it take for a repair?
    We try to get all units evaluated within 48 hours of receipt, however, this will vary with the problem and how intermittent the issue may be. Parts availability can definitely have an effect on turnaround time and we’ve little control of this. We’re here to help and will work with you to get urgent repairs back to you as soon as possible.