Sales Policies

  • All Prices exclude taxes, shipping, and any applicable import duties & import brokerage fees.
  • Additional incoming shipping charges apply for ordering Heavy, large or oversize products
  • Prices, Pictures, and Specs are subject to change without notice. Manufacturer promotions, terms, conditions, and expiration dates are subject to the information provided by the manufacturer.
  • All orders are shipped Monday – Friday, excluding holidays, and must be received by 1 pm Pacific Time for us to ship in-stock orders the same day.
  • A minimum 50% non-refundable deposit is required for special order items. Some items may require pre-payment in full prior to order.
  • Equipment holds, pre-order deposits, and special order items will be held for a customer up to a maximum of 60 days.
  • All items must be paid in full by certified cheque, cash, debit, credit card, or placed on pre-approved 30 days current account prior to leaving the Fusion Cine warehouse.
  • Personal and third party cheques not accepted.
  • Overdue 30-day accounts will be charged 24% per annum (2% per month) and will be suspended.
  • All equipment warranties offered are exclusively those of the manufacturer.
  • All shipments are FOB Fusion Cine warehouse. Fusion Cine is NOT responsible for any losses or damage by the carrier or for delays in transport.
  • All tax exemption requests must have supporting documentation (ex. PST Registration Number, GST Relief Certificate, Native Exempt Status Card)
  • All products are available "while stock lasts".
  • Pricing is valid for the time period stated on the quotation and is subject to change after this date. Item availability is subject to change without notice.
  • Although every effort has been made to avoid errors in descriptions and prices, we are not responsible for typographical errors.
  • Illustrations may feature accessories available at extra cost.
  • In stock orders are shipped out within 1-3 business days via Purolator or FedEx.

Return Policies

  • All returns are subject to Management approval.
  • Special order items are non-returnable.
  • No special order items may be returned.
  • Opened media and software are non-returnable.
  • Return requests must be made in writing within 7 days of purchase.
  • Restocking fees may be applicable on all returns.
  • Products must be in their original, unopened box to be considered by Management for a full refund.
  • Any open box products approved for return by Management will be subject to a minimum 25% restocking charge.

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