Sales Policies
- All Prices exclude taxes, shipping, and any applicable import duties & import brokerage fees.
- Additional incoming shipping charges apply for ordering Heavy, large or oversize products
- Prices, Pictures, and Specs are subject to change without notice. Manufacturer promotions, terms, conditions, and expiration dates are subject to the information provided by the manufacturer.
- All orders are shipped Monday – Friday, excluding holidays, and must be received by 1 pm Pacific Time for us to ship in-stock orders the same day.
- A minimum 50% non-refundable deposit is required for special order items. Some items may require pre-payment in full prior to order.
- Equipment holds, pre-order deposits, and special order items will be held for a customer up to a maximum of 60 days.
- All items must be paid in full by certified cheque, cash, debit, credit card, or placed on pre-approved 30 days current account prior to leaving the Fusion Cine warehouse.
- Personal and third party cheques not accepted.
- Overdue 30-day accounts will be charged 24% per annum (2% per month) and will be suspended.
- All equipment warranties offered are exclusively those of the manufacturer.
- All shipments are FOB Fusion Cine warehouse. Fusion Cine is NOT responsible for any losses or damage by the carrier or for delays in transport.
- All tax exemption requests must have supporting documentation (ex. PST Registration Number, GST Relief Certificate, Native Exempt Status Card)
- All products are available "while stock lasts".
- Pricing is valid for the time period stated on the quotation and is subject to change after this date. Item availability is subject to change without notice.
- Although every effort has been made to avoid errors in descriptions and prices, we are not responsible for typographical errors.
- Illustrations may feature accessories available at extra cost.
- In stock orders are shipped out within 1-3 business days via Purolator or FedEx.
Return Policies
- All returns are subject to Management approval.
- Special order items are non-returnable.
- No special order items may be returned.
- Opened media and software are non-returnable.
- Return requests must be made in writing within 7 days of purchase.
- Restocking fees may be applicable on all returns.
- Products must be in their original, unopened box to be considered by Management for a full refund.
- Any open box products approved for return by Management will be subject to a minimum 25% restocking charge.